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Privacy Statement: Reach-in LLC.

Protecting privacy is an important priority and we are committed to maintaining strong and meaningful privacy protections. The privacy of your information is a significant responsibility and we value the trust you place in us. Our Policy is designed to inform you about the information we collect, how we use it, and your options with regard to that collection and use.

We collect information about use of our websites, services, and geographical connection information. Information such as websites visited, location, feature usage, network traffic data, device information and identifiers, mobile and device identifiers, video streaming, video usage and other similar information may be used to deliver, maintain and improve our product, or to help you with any service-related issues or questions. In addition, this information may be used for purposes such as providing you with information about product or service enhancements, determining your interest for new products and websites we offer, and marketing to you. This information may also be used to manage and protect our networks and users from fraudulent, abusive, or unlawful uses; help us improve, research and develop new products; and offer promotions.

When you access a Reach-in enabled website, we may automatically measure and monitor network performance and the performance of your Internet connection to improve your, or our, service levels and products. If you contact us for support, we may utilize information about your computer, wireless device and network settings, and the location you are accessing our service. This type of information may be aggregated for business and marketing uses by us or by third parties. For example, aggregate data may be used to improve our services, measure and analyze the use of services, and to help make services and advertising more relevant to our users.

Third-Party Advertising:

We use third-party advertising companies to serve ads when users visit our websites. We gather information from your use of our internet access services to direct customized advertising specifically to you based on your visits over time and across different Reach-in enabled websites. Please note that Reach-in is not responsible for information, content, applications or services provided by others where the Reach-in technology is embedded into another company’s site. Before you access, use, link or download a service/application on your computer/mobile device, you should review the associated terms of service and privacy policy from the web administrator of the parent website. Personal information you submit in those contexts may be read, collected or used by the service or application provider and others associated with those forums in a manner different from those offered by us.

Third party advertising programs helps advertisers reach customers with advertisements that may be more relevant to their interests. The ads may appear on a variety of platforms where customers can access video content. We help advertisers deliver ads to audiences based on cookie profiles of the individual user, and other metrics such as demographic and interest information (gender, family size, pet owner, etc). Reach-in uses vendors and partners for a variety of business purposes such as to help us offer, provide, and execute advertisement services and billing services for our products. We share information with those vendors and partners when it is necessary for them to perform work on our behalf. For example, we may provide your credit card information and billing information to our payment processing company solely for the purpose of processing payment for a transaction you have requested. We require that these vendors and partners protect the customer information we provide to them and limit their use of customer data to the purposes for which it was provided.

Reach-in may also share certain information with outside companies to assist with the delivery and preparation of aggregate reports for certain advertising campaigns. Marketing emails you receive from Reach-in will include an unsubscribe link typically found at the bottom of the email which you may use to opt out of receiving future marketing-related emails. Reach-in uses a trusted third party provider for this service.

You may see third-party advertisements on some Reach-in owned websites or websites that are embedded with Reach-in technology. Some advertisements are chosen by companies that place advertisements on behalf of other third-party advertisers. These companies (often called ad servers, ad networks, or technology platforms) may place and access cookies on your device to collect information about your interactions on our websites. The information collected from our websites and widgets are in a form that does not identify you personally. This information may be combined with similar data obtained from other websites to help advertisers better reach audiences they wish to target. Target advertising may be accomplished by tailoring to interests that they infer from your interactions on our sites and also your interaction with other websites where these ad servers, ad networks and technology platforms are present. If you choose to interact with specific advertisers who advertise on our sites or services, the information you provide to them is subject to the conditions of their specific privacy policies. In addition, responding to, or interacting with, a particular advertisement may result in later receiving a targeted advertisement on our websites (or on other sites) as a result of an ad server or ad network which concludes you fit within a particular demographic an advertiser is trying to reach. If you would like more information about this practice, and to know your options regarding information used by these companies, visit: networkadvertising.org

What information do we collect on our sites?

We only collect information from you when you register as a member on one of our live play sites, when you subscribe to updates, or when you enter your email address for other site access, where appropriate. For subscription accounts and chat access, we collect only your email address. For site membership, we also ask for personal information that is relevant to joining and interacting within our online community.

What do we use your information for?
  • To contact you with updates and product information, dependent upon your preferences indicated on sign-up.
  • To adjust our offerings based on member feedback, in order to better serve our membership community.
  • To provide relevant, interest related advertisements, based on the cookie profile of the user, served by our primary partners.
How do we protect your information?

We implement a variety of safety measures to protect your personal information. Our email subscriptions are managed through MailChimp, which has stringent guidelines for subscription sign-up and appropriate use of communications. Our memberships are managed via Ning online communities, which offers password-protected data and in-depth spam controls. Any sensitive information supplied directly to Reach-in is transferred via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider’s database, and is accessible only to those authorized with special access rights to such systems, and such entities are required to keep all information confidential. Our SSL certification is licensed through GoDaddy.com.

Do we use cookies?

Yes. Cookies are small files that a site transfers to your computer's hard drive through your web browser (if you allow) which enable the sites system to recognize your browser. We use cookies to help compile aggregate data about site traffic and site interaction so that we can better manage and improve our site tools.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies via your browser settings.

For more information:

If you have further questions about our privacy policy and controls, please contact us at sales@reach-in.com

Live Chat

In order to keep the iPet Companion site family friendly, we require a valid email address from chat users.

We have created a chat system that monitors and prevents most foul language.* Note that we have limited usernames to letters only, while messages are limited to letters and basic punctuation (,.?!’)

Enter your email address to access chat, and please keep your language clean. Thank you.

Note: Your email is only used to notify you of iPet Companion information and updates. Read our Privacy Policy for more information.

*We strongly encourage visitors to email us at >support@ipetcompanion.com if an inappropriate word (or word variant) appears within the chat messages. We will review and censor any foul language brought to our attention. Thank you for your understanding.

Welcome to iPet Companion

Welcome to iPet Companion! If you would like to be on our list to receive updates and info, please take a moment to provide your email address.

Note: Your email is only used to notify you of iPet Companion information and updates. Read our Privacy Policy for more information.

Optional: Tell Us About Yourself

This information helps us to improve the iPetCompanion experience for viewers like you.

 
*Note: if you clear your browsing history or sign on with another browser, you will receive this questionnaire again.